Customer Review Posting Guidelines – Fairness and Responsibility

Customer Review Posting Guidelines – Fairness and Responsibility

At Svetila.com, we value transparency, authenticity, and community-driven feedback. Every review helps our customers make informed decisions—whether they're choosing energy-efficient light bulbs, decorative lamps, or advanced LED lighting solutions. That’s why we welcome honest and voluntary reviews from all our customers and aim to publish a wide range of experiences and opinions.

Our Commitment to Honest Feedback

All reviews on Svetila.com are submitted voluntarily and without incentives. We do not alter, filter, or prioritize content based on positivity or negativity. Instead, we focus on showcasing authentic customer experiences that help others shop with confidence. We believe that diverse feedback builds trust and fosters continuous improvement across our product selection.

Content Standards and Review Moderation

To maintain a respectful and informative review space, we apply a few basic moderation rules:

  • No offensive or inappropriate language: Reviews containing abusive, vulgar, or discriminatory terms will not be published.
  • No irrelevant or misleading content: Comments unrelated to the product or clearly intended to harm the brand or mislead others may be excluded.
  • No duplicate or spam content: Repetitive or promotional reviews that do not reflect real experiences will be removed.

We aim to ensure that every review contributes to a constructive community and gives other users a realistic perspective on our products.

Encouraging Relevance and Helpfulness

While every customer has the right to express their opinion, we prioritize reviews that provide relevant, clear, and valuable insights for others. A helpful review typically includes details such as:

  • The type of product purchased (e.g., LED spotlight, pendant light, dimmable bulb)
  • Your experience with installation, usage, or design
  • How the product met or didn’t meet your expectations

Such reviews not only assist future customers but also help our team improve the quality of our products and services.

Your Voice Matters

We encourage all our customers to leave fair and honest feedback. Whether positive or critical, your input helps us improve and ensures others can shop with confidence. Every review plays a role in shaping the future of our product range and elevating the overall shopping experience on Svetila.com.

Thank you for sharing your voice and helping us build a trusted, customer-first lighting store. Together, we make Svetila.com brighter for everyone!