Frequently Asked Questions (FAQ)

Most products are in stock and delivered within 2–4 working days. If the item has a longer delivery time, it is clearly stated on the product page.

At the moment, personal pickup is not available. All orders are shipped using reliable delivery services.

You can pay by credit card, cash on delivery, PayPal, or bank transfer. The full list of options is available on the Payment Methods page.

Of course. You have 14 days to return the product without providing a reason. The item must be unused and in its original packaging. Read more on our Returns  Claims page.

We apologize for the inconvenience. Please report the damage as soon as possible to support@svetila.com and attach a photo. We will arrange a replacement or refund.

All lighting products comply with European safety and quality standards (e.g., CE, RoHS). Certifications are listed on the product pages for technical items.

Each light fixture description includes the socket type (e.g., E27, GU10) and recommended bulb wattage. If you're unsure, feel free to contact us – we're happy to help.

For larger orders or project inquiries (e.g., for businesses, architects, hotels), please contact us at projects@svetila.com. We'll prepare a custom offer.

We are an online store based in Slovenia. Orders are shipped across the EU from our distribution center.

No, we do not currently provide installation services. We recommend hiring a qualified electrician to install lighting fixtures.