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Summary of customer rating statistics
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LEAD TIME IN SHIPPING THE CORRECT ITEM ORDERED IS AN VALUED ASSET .
Excellent Concern - Great Service - Thank you.
Great, thank you
Took too long to receive and no tracking number and no way to contact company because no information in English
Delivery took longer than expected.
Slow delivery, otherwise no problems
everything was great with the exception of one our bulb was broken. The prongs on the end were bent.
My first order n feel happy
Ok very good
Everything has been as it should
Delivery time longer as confirmed.
Quick delivery, good communication
Good service
it was very easy to make this order
The product I ordered was not in stock but i still got it 2 weeks after order, in good condition.
top
Good.
It was great!!!
okay
Everything is Ok
o.k.
Very good value for money if you are not in an urgent need. In first delivery one of the items were incorrect. Communication is slow and it takes some days before you get a reply. When the wrong delivery was documented by sending back photos, the correct item was supplied free of charge. I would not hesitate to use this shop again.
fast delivery
delivery more than a week. No tracking of transport
Dead lamp at arrival.
all perfect
Delivery very fast, reliable and transparent
You can't see if the item is out of stock in the item's page, which often results in a long wait. Payment is also taken from the credit card when the order is placed, not when it's ready to ship. Otherwise, the selection is great, and prices including delivery costs very reasonable.
Customer service could be better if one could see on the website if goods you want to order are in stock and how many. Now you have to contact Svetila and answering on the questions asked is rather slow.
Overall, my shopping experience was very good. I had no trouble ordering on the site, the bulbs came quickly, and were undamaged and worked when I received them.
The only issue I have (which might not be Svetila's fault) is that the bulbs came with no documentation. For safety, I'd like to know the UV output of the bulbs, not just their power consumption.
Perfect, the product is that I ordered, the delivery was ok. Only a little remark related to the delivery time (about two weeks).
The products they stock are great. They always have products when I can't find them elsewhere. The packaging is quite secure, i have never received a broken lamp however the shipping to Australia takes far too long.
Everything delivered as expected :-)
Good prices, fast delivery and easy to order. Will order to Finland again.
Ho ordinato alla società Svetila.com delle lampade al neon introvabili in Italia. Le ho ricevute con un ottimo imballo e la consegna è stata puntuale. Tuttavia il pagamento in contrassegno non è applicato per la merce spedita in Italia, per cui ho dovuto pagare in anticipo la spedizione a mezzo carta di credito.
Initially, I had issues where they did not have enough stock. It would be nice if we were informed about the matter. However, they have promptly resolved the issue, and I will not hesitate to use them again. Overall, they are a good company to deal with.
They refunded my payment without quibbling as the goods were out of stock.
Worked out as promissed
Excellent delivery
Great price, delivered promptly all the way to the US.
Reviews, comments and ratings from our customers
At Svetila.com, we value the voices of our customers, and your feedback is the cornerstone of our success. Our Reviews, Comments, and Ratings page is a dedicated space where you can discover the experiences of fellow shoppers and share your own insights.
Summary of customer rating statistics
To view customer comments in different languages, simply choose the corresponding language summary below!
Filter by star rating
We expect minimum standards of expression in the content of opinions and comments, so posts that contain profanity, inappropriate language or are blatantly unfair are not published. You can find more information by clicking on the help icon.
Customer comments and ratings
ASSET .
I would not hesitate to use this shop again.
No tracking of transport
The only issue I have (which might not be Svetila's fault) is that the bulbs came with no documentation. For safety, I'd like to know the UV output of the bulbs, not just their power consumption.
Only a little remark related to the delivery time (about two weeks).
Tuttavia il pagamento in contrassegno non è applicato per la merce spedita in Italia, per cui ho dovuto pagare in anticipo la spedizione a mezzo carta di credito.
It would be nice if we were informed about the matter. However, they have promptly resolved the issue, and I will not hesitate to use them again. Overall, they are a good company to deal with.
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