Svetila.com Conditions of Use

You can buy our products in our web shop 24 hours a day seven days a week. The use is free.
We offer you a comfortable shopping of knowing that your purchase is 100% secure because we guarantee quality products and the possibility of returning orders.

100% SATISFACTION GUARANTEE! We guarantee that everything you buy from us is free from defects in material and workmanship.



Trusted Shops Guarantee

You can protect yourself up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after returning the goods - regardless of the method of payment. Protection is provided for a period of 30 days. The svetila.com bears the cost of Buyer Protection for you!



Registration

Registration is required for the successful implementation and delivery of your order. Listed below are the benefits of registration on svetila.com:

  • Ordering the products
  • Adding product in to the wish list
  • Overview of the purchased products
  • Overview of all the orders
  • Overview of the status of the orders
  • Tracking shipments
  • Downloading and printing your invoices at any time in the future
  • Cashing the discounts and coupons
  • Writing products reviews
  • Writing customer testimonials
  • Adding a link of your company web page - back linking
  • Newsletter via e-Mail - if the client has implicitly agreed
  • And even more...

Each registered user gets his/her own user name and password with which he identifies himself. The password is classified and known only to the user. In case he forget his password the system sends him a new one.
The user is obliged to assure that only he will use his password and user name or an authorized person instead of him.



Gift vouchers and coupons

We offer you a chance of buying gift vouchers - coupons, which you can give as a present. The vouchers - coupons are included automatically in the preview of the order and is seen before confirming and finalizing the order.



Discount

For regular customers and companies with large quantities of purchases, the amount of discount will be negotiatiated individually. Discount is included automatically in the preview of the order and is seen before confirming and finalizing the order.



Conclusion of the contract

Product presentation in the web shop does not represent a legally binding offer, but an optional web catalogue.

  • By clicking the button "Confirm Order" you are submitting a binding order for the products in your shopping basket.

Order confirmation is performed simultaneously with order acceptance, directly after the delivery of the electronic message. With this the contract of sale is concluded. The contract comprises the specific order information and the terms and conditions.

  • We save the contract text and send you the ordering information by e-mail. The Terms and Conditions can be viewed on [ Conditions of Use ] any time here.

The contract language is English.



Tracking shipments

Our package tracking is the fastest way to check the status of your shipment. No need to call or e-Mail Customer Service - our online results give you real-time, detailed progress as your shipment speeds through one of ours curriers.

How to keep track of your package when shipped through svetila.com shipping providers.

  • We have run across numerous customer questions such as "where their shipment is," or "when was it shipped," or "can you please provide the tracking number." The great thing about our service is that it is directly connected to our shipping providers tracking systems.
  • As soon as we create the shipping label, an email is generated and sent to the buyer with all tracking info, including the tracking number. If this email gets lost, a customer can go into the "Order Details" of the product and find the tracking number. It is displayed right next to the product, and is actually a link the customer can click to check package status.
  • Unfortunately, the info is usually not updated thoroughly until it is at their main branch of post office. But it still gives the customer a piece of mind when they realize that their package is on its way.



17Track help

Tracking shipments sent to any of the world's Posts. These data unfortunately are not always thoroughly updated. When you open the "17Track" window on the "Select Country" select the destination country of the package to see more tracking data transmitted from that country that are inherently more accurate.

Delivery by the Post of Slovenia and consequently the national Posts, unfortunately is not as traceable, fast and predictable, such as delivery via UPS or DHL. It is however extremely reliable, as only 3-5 pieces of the 1000 consignments worldwide are returned, and most of them due to incomplete addresses. Equally, its key advantage is the low price!
With this type of delivery you have to be patient, as it may from time to time take up to 3 week for a package to be delivered, although in the neighboring town a month earlier, a package arrived in 2 days - the example is from France. This occasionally occurs in all countries.
If you see in tracking window that the shipment is dispatched from the Post of Slovenia (SILJUA - [Departure to destination Country]) to your destination country, then the delivery time depends solely on your national post!
Average transit times for different areas of the world are listed in the "Shipping" area. In any case, you can make inquiries on the status of delivery at your local Post office with your tracking number. In most cases, postal employees do have much more precise information that on the online service of the particular national post.


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